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Business Etiquette of Professional Criticism
What is Criticism?
Criticism is a two ways communication. It is the core of any
business professional relation. Criticism is the best tool
for professionals to better any professional performance to
get the job done right from the first time and in the
shortest ever time.
Criticism is a constructive tool, as it is not there to
demonstrate authority, nor prove who is right and who is
wrong and not used to blame others. If it is used just to
focus on specifics, and to share opinions and cooperate in
changing, so it is no more destructive and will turn to be
constructive.
Criticism is a two ways communication. One way is to give
criticism and the other is to receive criticism. To give
criticism is an art and to receive criticism is a game.
The Art of Giving Criticism
When you give criticism you have first to focus on the
problem. Do not forget to start with praise. Pause your
criticism; in a question form. Do not string more than a
criticism at a time. Avoid using “always”, “never”, “worst”,
and any generalized negative phrases.
In your criticism do not follow “you” with “not” as this is
considered an accusation for the person as being careless or
stupid. Do not ever criticize in public. When you do
criticizing, provide solutions and offer help. Do not also
give any personal criticism. Remember when reprimand is over
is over, so do not recall any previous criticism; and when
you criticize do not compare.
For your criticism to be objective, set your standards
first, as to be able to criticize upon already agreed
functions. Do not ever use threatening voice tone, so
control your voice volume, criticism when you are calm, do
not leave your emotions run free, and use supportive voice
tone and pitches.
This is how to give professional criticism and to make sure
that you will get the job then done right, in a short time,
with less effort and cost.
The Game of Receiving Criticism
Be open to any feed back and welcome the chance for any
criticism, as this is a very good opportunity to better your
performance, to achieve professionalism.
Do not take criticism personally or take an impulsive
reaction to resign for example. Listen applying the 80/20
rule, which is listen 80% and speak only 20%.
Keep a positive body language, when listening to criticism;
do not close yourself nor yawn or scow. There are “Four
Don’ts” you have to take care of them: “Do not defend”, “Do
not compare”, “Do not give reasons”, “Do not blame”; just
speak Epso-Facts.
After listening to criticism, try to write down, and
summarize to double check, that you understood the
criticism.
Then find also any other similar criticism, you had received
before. Think of “What steps you have to follow to correct
the situation”, “What are the obstacles you might face to
solve” and “What are the information needed, to help you
solving”. If you asked these previous questions, this means
that you put your self in a “Problem Solving Status” and
that you are ready to develop and change and that you are
not rejecting.
When you are receiving criticism, remember that you do not
have to panic but relax and think how much you participated
in getting it wrong, and how you can initiate to make it go
right. Do not act with criticism as if it is “Thin Air” and
then neglect or ignore, please take it serious, as to better
your performance and to wear the right professional mask.
